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Good listening requires an environment that is conducive to focused attention. Plenty of external aspects are simply beyond our control, but there are plenty that we can address before the first word is spoken....

After some introspection, it occurred to me that I spent most meetings waiting for other people to stop talking, impatiently awaiting my opportunity to speak. I came to realize the source of my irritation: I am not a good listener....

Positive culture drives value. It inspires people and creates an environment in which employees, especially millennials, want to work. Yet that kind of culture isn't something we can take for granted. Organizational culture doesn’t simply trickle down from the C-suite. Last year, we witnessed many corporate...